Ombudsman services are free & confidential. Contact the LTC Ombudsman Program for the following services:
- Questions or concerns about quality care.
- Suspected physical, mental or emotional abuse of residents.
- To request that an Ombudsman attend a resident care plan meeting.
The California State Long-Term Care Ombudsman Program's primary responsibility is to investigate and endeavor to resolve complaints made by, or on behalf of, individual residents in long-term care facilities.
- Be treated with dignity and respect
- Be free from chemical and physical restraints
- Manage their own finances
- Voice grievances without fear of retaliation
- Associate and communicate privately with any person of their choice
- Send and receive personal mail
- Have personal and medical records kept confidential
- Apply for state and federal assistance without discrimination
- Be fully informed prior to admission, services available, and any changes for those services
- Be given advance notice of plans to transfer or discharge them
We've come a long way in carrying out our mission, but more can be done, the need is constant.
You can help by becoming a volunteer Ombudsman and spend a few hours each week visiting a care facility. For more information please click the contact us link below and leave us a note.
If you would like more information about the Long Term Care Ombudsman Services Program, please click the contact us link below and leave us a note.
The Mission of the Long-Term Care Ombudsman Program is to seek resolution of problems and advocate for the rights of residents of long-term care facilities, with the goal of ensuring their dignity, quality of life, and quality of care.