Ombudsman Services

Kings-Tulare County

Ombudsman services are free & confidential. Contact the LTC Ombudsman Program for the following services:

  • Questions or concerns about quality care.
  • Suspected physical, mental or emotional abuse of residents.
  • To request that an Ombudsman attend a resident care plan meeting.

What does an Ombudsman do?

The California State Long-Term Care Ombudsman Program's primary responsibility is to investigate and endeavor to resolve complaints made by, or on behalf of, individual residents in long-term care facilities.

Who is an Ombudsman?

An Ombudsman is a specially trained and certified individual, either volunteer or staff, who advocates for quality care for the elderly residents in long-term care facilities.

Residents have the right to:

  • Be treated with dignity and respect
  • Be free from chemical and physical restraints
  • Manage their own finances
  • Voice grievances without fear of retaliation
  • Associate and communicate privately with any person of their choice
  • Send and receive personal mail
  • Have personal and medical records kept confidential
  • Apply for state and federal assistance without discrimination
  • Be fully informed prior to admission, services available, and any changes for those services
  • Be given advance notice of plans to transfer or discharge them

We need your help!!!

We've come a long way in carrying out our mission, but more can be done, the need is constant.

You can help by becoming a volunteer Ombudsman and spend a few hours each week visiting a care facility.  For more information please click the contact us link below and leave us a note.

If you would like more information about the Long Term Care Ombudsman Services Program, please click the contact us link below and leave us a note.

Contact Us

LTC Ombudsman Mission Statement

The Mission of the Long-Term Care Ombudsman Program is to seek resolution of problems and advocate for the rights of residents of long-term care facilities, with  the goal of ensuring their dignity, quality of life, and quality of care.